Nashville Electric Service Wants Better
Milestone Utility Services is pleased to announce the selection of their ePortal Customer Engagement solution by Nashville Electric Service (NES).
Author: musistg1
Utility Company Communication: How to Prioritize Both Employee and Customer Satisfaction
Making both customers and employees happy at the same time is hard enough, but when you’re a utility company during…
Four Reasons Why Utility Customer Engagement Is Important For Collections
Last year, and now into 2021, the perfect storm has formed for utility company collections. Shutoff restrictions and stops are in force all over the country, legally mandated for those customers who have seen their livelihoods vanish due to COVID-19.
How Utilities can Improve Customer Engagement while keeping employees and customers safe
Collections declining, customers worried, and utilities struggling to find effective solutions to engage their customers that don’t break the bank.
The City of Albany Utilities selects Milestone’s ePortal solution for enhanced customer engagement
Milestone Utility Services, a leader in Customer Experience solutions in the Utility industry, is pleased to announce the selection of their ePortal Customer Experience solution by the City of Albany Utilities.
Fayetteville Public Works Commission selects Milestone Utility Services for Oracle C2M Implementation
Milestone Utility Services, a leader in technology solutions and services in the utility industry, is pleased to announce the selection of their Oracle C2M implementation services by Fayetteville Public Works Commission (PWC).
Eugene Water and Electric Board selects Milestone’s ePortal Solution for the Next Generation of Customer Experience
Milestone Utility Services, a leader in Customer Experience solutions in the Utility industry, is pleased to announce the selection of their ePortal Customer Experience solution by the Eugene Water and Electric Board (EWEB).
New Technology Benefits of Oracle’s Customer to Meter solution (C2M)
During OUUG 2018, the Milestone team participated in a session discussing the current Oracle CC&B 2.6 implementation project underway at Vectren. Recently, another utility asked Milestone to explain the differences and benefits of Oracle C2M vs. Oracle CC&B 2.6.
Milestone Partners with Global Telecommunications and Utility Provider, Open International
We are pleased to announce our newest partnership with Open International (Open), a global telecommunications and utility technology provider. Through the partnership, we are now able to offer utilities a world-class combination of Open and Milestone professional services teams to deploy the modular, pre-configured Open Smartflex CIS and Field Service solutions. About Open Smartflex CIS Open’s […]
Milestone Sponsors CS Week 2017: Event Highlights
Milestone was recognized as a Silver Sponsor in May 2017 in Fort Worth, TX during CS Week 2017, the largest annual gathering of utility customer service professionals in the country. During CS Week, utility customer service and IT leaders discussed the keys to successful customer engagement. One factor mentioned is the need to offer a […]