Milestone eVolve was developed to create savings for utility companies while improving customer satisfaction. Leveraging the Milestone Integration Gateway, Milestone is able to integrate into any third-party solution.
Milestone Evolve – A Utility Digital Customer Engagement Platform
Milestone eVolve is a utility specific digital platform to drive an increase in customer engagement through a consistent customer experience across multiple channels and streamlined business processes. It is compromised of seven (7) products that can be packaged together or separately.
Milestone ePortal is a web-based, single sign-on utility customer self-service portal and mobile app developed to improve the customer experience when interacting with the utility.
Milestone eIVRConnect is an omnichannel cloud contact center enabling full IVR replacement to automate voice response and seamless channel integration specifically designed for the utility contact center..
The newest eVolve product, Milestone ePay, is our PCI Compliant and NACHA validated payment solution that provides next day funding. Using Milestone’s extensive integration expertise, customers can use ePay to pay through the channel that works best for them.
Milestone eNotification delivers multi-channel notifications to utility subscribers based on customer preference, business rules, logic and current third-party delivery providers.
Milestone eNeighbor allows customers to compare consumption and rates to their peers and help them make educated decisions.
Milestone eAMI empowers your teams by providing intuitive and real time situational awareness of both your AMI deployment and operational state.
Milestone eAdmin is a comprehensive and user intuitive administrative console designed to manage, report and analyze all channel content, activity and settings across all of the components of the platform