A comprehensive and user intuitive administrative console designed to manage, report, and analyze all channel content, activity and settings across all of the components of the eVolve platform, allowing utility users to quickly and easily update messages and functionality with little training.
Helping Utilities Like Yours
The ability to manage your applications without a programming background.
Milestone eAdmin empowers utility users to control the customer experience from one central location. The built-in analytics allow utilities to see which features and functionality the customers are clicking on to make continued improvements to the self-service platform.
The Analytics Dashboard in Milestone eAdmin provides a quick glance to view critical details about Milestone products and how utility customers are using them.
Milestone eAdmin allows utility users to update content and manage applications. By having one place to manage multiple communication channels, you are ensuring that customers are getting consistent information across multiple channels.
Central Content Management
One place to manage content across multiple channels – Customer Self-Service Portal, Email and SMS Notifications, as well as IVR.
Manage Customer Requests
Review and work requests submitted by customers online.
Track Customer Engagement
Review what customers are doing across multiple platforms in one place to help drive customer engagement.
Manage Available Functionality
Ability to turn on and turn off functionality for customers to quickly adapt to customer needs.
Real-Time Data Analytics
View real-time information on how your investments are performing and what customers are doing.
Product Integration
Leverage the Milestone Integration Gateway to integrate Milestone products into any third-party application through web services.