Milestone Partners with Global Telecommunications and Utility Provider, Open International 

We are pleased to announce our newest partnership with Open International (Open), a global telecommunications and utility technology provider. Through the partnership, we are now able to offer utilities a world-class combination of Open and Milestone professional services teams to deploy the modular, pre-configured Open Smartflex CIS and Field Service solutions.

About Open Smartflex CIS

Open’s Smartflex CIS and Field Service applications have been serving utilities for 30 years, with implementations in 18 countries, supporting over 40 million billing transactions per month, including such multi-national customers such as AESVeolia Water, and Sempra International. Open is now extending its footprint into the North American market, offering a fresh, alternative solution to U.S. and Canadian utilities.

Company Leadership

“What has impressed us most with Open is the level of professionalism, adherence to recognized international project implementation and product management standards, and the organization’s unwavering focus on innovation. We are pleased to be able to work with Open in supporting its strategic expansion into the North American market,” says Edith Mercado, Milestone’s CFO.

“The Milestone partnership will allow Open, as a product-focused company, to leverage our Smartflex product expertise, and offers North American clients implementation teams with deep subject matter expertise in local business practices. We are impressed not only with the knowledge of the Milestone staff, but also with their agility and focus on their customers’ needs,” states Hernando Parrott, Open’s President for North America.

Milestone’s seasoned technical, functional and financial experts have helped U.S. and Canadian electric, gas and water complete end-to-end CIS upgrades, data migration projects, business process optimizations, application maintenance, technology upgrades, and other solution delivery services since 2002. The partnership will result in a world-class combination of Open and Milestone professional services teams to deploy the Open Smartflex CIS and Field Service solutions.

Contact Milestone or Open to learn how the partnership may benefit your electric, gas, or water utility through the solution’s powerful billing engine, a robust customer care suite, and agile field service management system.

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