With our decades of utility industry experience and many employees who have spent years of their careers working for utilities, Milestone seeks to help utilities navigate and improve the entire meter-to-cash process.
Identify and Confirm Business Improvements
Milestone helps utilities maximize budgets and improve processes with utility experts.
Milestone expertise is utilized to enhance utility business processes by maximizing technology investments, evaluating customer needs, and planning for the future.
Milestone experts help utilities to evaluate technology and meter-to-cash business processes and identify areas of improvements. Recommendations based on other utilities of similar size and services and best practices help utilities to prioritize work and simplify processes.
Advisory services assist utilities in identifying opportunities to streamline processes which help to solve current issues utilities are facing:
- Staffing Shortages
- Reduced Budgets
- Customer Expectations
Business Process Evaluation
The Milestone team reviews several process and function areas within your utility’s Customer Information System (CIS), Meter Data Management (MDM), Mobile Workforce Management (MWM), and assessment management systems to identify a list of process and solution recommendations by application area that will drive key benefits and operational efficiencies.
With staffing shortages and reduced budgets, utilities are searching for ways to streamline and automate processes.
Experts review your utility’s technical architecture to assess replacement and/or upgrade impacts, pain points, and solution optimization opportunities.
Milestone helps prioritize projects and plan timelines to meet expectations and allocate responsibilities and resources.