Our Resources

Here’s our library of resources leveraged by thousands of utility professionals nationally.

Daniel Shepple 0
0
Customer EngagementResources
March 22, 2022

Evolve Beyond Simple Interactions By Enhancing Your Customer Engagement

In today’s technologically advanced world, companies are expected to surpass a simple connection with their customers. Instead, they must endeavor…
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John Mercado 0
0
Customer EngagementResources
March 17, 2021

Utility Company Communication: How to Prioritize Both Employee and Customer Satisfaction

Making both customers and employees happy at the same time is hard enough, but when you’re a utility company during…
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John Mercado 0
0
utility customer engagement and collections
Customer EngagementResources
February 17, 2021

Four Reasons Why Utility Customer Engagement Is Important For Collections

Last year, and now into 2021, the perfect storm has formed for utility company collections. Shutoff restrictions and stops are…
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John Mercado 0
0
Utility Customer Engagement
Customer EngagementResources
February 11, 2021

How Utilities can Improve Customer Engagement while keeping employees and customers safe

Collections declining, customers worried, and utilities struggling to find effective solutions to engage their customers that don't break the bank.…
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John Mercado 0
0
Customer EngagementResources
October 23, 2020

The City of Albany Utilities selects Milestone’s ePortal solution for enhanced customer engagement

Milestone Utility Services, a leader in Customer Experience solutions in the Utility industry, is pleased to announce the selection of…
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Chris Boeke 0
0
Billing & Customer ServiceResources
July 17, 2020

Fayetteville Public Works Commission selects Milestone Utility Services for Oracle C2M Implementation

Milestone Utility Services, a leader in technology solutions and services in the utility industry, is pleased to announce the selection…
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Chris Boeke 0
0
EWEB
Customer EngagementResources
February 19, 2020

Eugene Water and Electric Board selects Milestone’s ePortal Solution for the Next Generation of Customer Experience

Milestone Utility Services, a leader in Customer Experience solutions in the Utility industry, is pleased to announce the selection of…
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