Utility Industry Experts
Digital Customer Engagement Platform
100% Client Satisfaction
Since our inception, Milestone’s core business is as a services company specific to the Utility industry. More specifically, Milestone specializes in extending functionality in mission-critical enterprise applications with a focus on those applications and technologies supporting the entire Meter to Cash process. From this extensive experience supporting utilities, Milestone has developed a platform, Milestone eVolve, comprised of ancillary products that help to enhance enterprise applications, improve the customer experience, and increase efficiency of utility operations.
Milestone ePortal is a web-based, single sign-on utility customer self-service portal and mobile app developed to improve the customer experience when interacting with the utility.
Experience the best, add ePortal to your team!
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Omnichannel cloud contact center enabling full IVR replacement to automate voice response and seamless channel integration specifically designed for the utility contact center.
Automate processes to improve experience!
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The newest eVolve product, Milestone ePay, is our PCI Compliant and NACHA validated payment solution that provides next day funding. Using Milestone’s extensive integration expertise, customers can use ePay to pay through the channel that works best for them.
Make payments simple and secure!
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Deliver multi-channel notifications to utility subscribers based on customer preference, business rules, logic and current third-party delivery providers.
Provide the best experience for your customers!
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Allow customers to compare consumption and rates to their peers and help them make educated decisions.
Customers can view their data how they want it!
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Empower your employees with more efficient, streamlined processes designed to better serve your external customers.
Create efficiencies that drive a better customer experience!
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Empower your teams by providing intuitive and real time situational awareness of both your AMI deployment and operational state.
Utilize the data you have today and make it work for you!
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A comprehensive and user intuitive administrative console designed to manage, report and analyze all channel content, activity and settings across all of the components of the platform.
The utility controls how they interact with the customer!
Learn MoreWhat our Customers Say
We’ve been a Milestone customer since 2002. They have consistently delivered on time and within budget. We know that we can always go to them when we need advice or resources. Their utility experience means that we get tailored solutions that we know will meet our needs. It’s why we will always go back to Milestone again and again.
– OneGas, OK
Milestone’s eVolve solution is designed to grow with us and provides a consistent user-friendly experience to our customers. Milestone was easy to work with and there was clear communication of what was required. This relationship continues to develop through support and new features because they are one of the easiest vendors to work with and provide great solutions.
– City of Albany, GA
Milestone ePortal was implemented in 2016 and continues to evolve. We deployed first on-premise and then moved to the Amazon AWS cloud. The flexibility of the solution and Milestone’s support allows us to keep up with our utility customer demands. We know that no matter what changes are required, Milestone will adapt with us.
– Kansas City Water, MO