Fayetteville Public Works Commission selects Milestone Utility Services for Oracle C2M Implementation

Milestone Utility Services, a leader in technology solutions and services in the utility industry, is pleased to announce the selection of their Oracle C2M implementation services by Fayetteville Public Works Commission (PWC). Milestone will work with their longtime partner, RIA Advisory, to implement Oracle C2M and upgrade the existing Mobile Workforce Management Solution.

PWC has provided electric, water, and wastewater services to the citizens of Fayetteville, North Carolina, and Cumberland County since 1905. They serve 79,600 electric, 85,000 water, 7,800 irrigation, and 84,000 wastewater customers.  In July 2014, PWC went live with the Oracle Customer Care & Billing (CC&B) and Mobile Workforce Management (MWM) solutions, which completed Phase 2 of an Oracle Utilities Enterprise rollout. PWC’s Oracle Meter Data Management (MDM) system went live in October 2014. After conducting a detailed assessment in the fall of 2019 with Milestone, PWC chose to replace the current CC&B and MDM solutions with Oracle C2M rather than upgrade them.

PWC released an RFP on March 13, 2020, to solicit proposals for a fixed priced contract from qualified vendors to provide professional and technical services related to the implementation of Oracle’s Customer to Meter (C2M) CIS product using the Platform as a Service (PaaS) deployment model.

The project will begin in late July 2020 and is expected to complete in the summer of 2021.

“We have enjoyed a great working relationship with PWC over the past few years and are very excited to continue working with them on this very important initiative.  We believe our deep expertise in Oracle solutions, our strong partnership with RIA and great working relationship with PWC will be a winning combination for a successful, low risk implementation of the latest Oracle C2M solution.” – Chris Boeke, Milestone CCO.

About Milestone:

Milestone has been in business since 2002 as a services company, dedicated solely to systems integration and support around Utility company meter-to-cash processes and mission critical applications such as customer systems.  It is a privately owned, minority business partnership.  Throughout their 18 years in business, Milestone has become a diversified services and solutions provider with veteran experts in the entire meter-to-cash application stack and digital self-service and UX.

About RIA Advisory:

RIA was founded by two utility veterans and key contributors to what is now the CC&B/C2M product.  RIA is a US based company consisting of 150 employees with offshore offices in the UK, Australia, India and Philippines. RIA management and employees have been key developers of OUAF and CC&B at SPL and Oracle and have implemented CC&B and its sister products several times over the past 20+ years.

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