Our Resources

Here’s our library of resources leveraged by thousands of utility professionals nationally.

Application DevelopmentResources
June 23, 2017

Key Questions a Utility Needs to Ask Before Hiring a Software Development Firm

Several business scenarios faced by today’s utilities present challenges when deciding how and where to invest technology and IT resources.…
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PMO & Change ManagementResources
February 7, 2017

Don’t Initiate Change without Considering these 4 Best Practices

If you’ve worked in change management for a number of years, you’ve most likely heard the dreaded statistic that 70%…
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Customer EngagementResources
January 10, 2017

3 Elements to Improve the Customer Experience of a Utility Customer Self-Service Portal

In our years of experience designing, developing and deploying our own customer self-service portal, the Milestone team has experienced first-hand…
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