Making both customers and employees happy at the same time is hard enough, but when you’re a utility company during…
During OUUG 2018, the Milestone team participated in a session discussing the current Oracle CC&B 2.6 implementation project underway at Vectren. Recently, another utility asked Milestone to explain the differences and benefits of Oracle C2M vs. Oracle CC&B 2.6.
Several business scenarios faced by today’s utilities present challenges when deciding how and where to invest technology and IT resources.
A perfect storm of evolving utility customer business processes, a rise in customer expectations, and new technology innovations are a few of the primary forces resulting in change within utilities.
If you’ve worked in change management for a number of years, you’ve most likely heard the dreaded statistic that 70% of change management initiatives fail.
In Summer 2016, Milestone with Zpryme and the Municipal Smart Grid Summit (MSGS) released the results of a smart grid / grid modernization survey focused on the innovation efforts of 86 U.S. municipal utilities. Due to our experience integrating smart meter data to a billing and customer information system (CIS), Milestone partner Edith Mercado was […]