Key Questions a Utility Needs to Ask Before Hiring a Software Development Firm
Several business scenarios faced by today’s utilities present challenges when deciding how and where to invest technology and IT resources.
Author: musistg1
Milestone Joins the SAP PartnerEdge Program
Milestone Utility Services (Milestone) joined the SAP PartnerEdge program this year to solidify our commitment to providing electric, water and gas utilities with the services and solutions that best fit their existing and strategically-planned business models.
To Refresh or Replace? Important Factors When Considering a New CIS
A perfect storm of evolving utility customer business processes, a rise in customer expectations, and new technology innovations are a few of the primary forces resulting in change within utilities.
Don’t Initiate Change without Considering these 4 Best Practices
If you’ve worked in change management for a number of years, you’ve most likely heard the dreaded statistic that 70% of change management initiatives fail.
3 Elements to Improve the Customer Experience of a Utility Customer Self-Service Portal
In our years of experience designing, developing and deploying our own customer self-service portal, the Milestone team has experienced first-hand a utility’s challenges when demonstrating value from the investment.
Utility Trend Predictions: Utility Municipal Outlook 2016
In Summer 2016, Milestone with Zpryme and the Municipal Smart Grid Summit (MSGS) released the results of a smart grid / grid modernization survey focused on the innovation efforts of 86 U.S. municipal utilities. Due to our experience integrating smart meter data to a billing and customer information system (CIS), Milestone partner Edith Mercado was […]