The Milestone ePortal difference: SSO, mobile app, and more.
Milestone ePortal is a web-based, single sign-on utility customer self-service portal and mobile app developed to improve the customer experience when interacting with the utility. Utility customer service representatives are able to provide better service and increase engagement by configuring the portal with dynamic alerts based on the utility’s specific billing and payment business processes.
Billing & Payments
Increase utility payment completions with customer-centric design and real-time information.
Customers are able to schedule start, stop and transfer services in a convenient, mobile-first manner.
Outage & Leak Alerts
Proactively flag changes in usage and notify customers and utilities of potential defects.
Digital customer engagement can increase program participation of rebates, programs, and more.
Enable customers to take more control of their usage with regional and historical comparison data.
Display interval data and allow customers to drill into history as well as utility reps to gain insight.
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