Milestone eCSR benefits: unify data, improve efficiency, avoid a replacement.
Milestone eCSR is a web-based customer information system (CIS) extender developed to streamline business processes to serve today’s utility customer better.
Web-based Billing Software
Modernize a legacy CIS with Windows 10 compatibility and flexible development to avoid a costly CIS replacement.
Effectively schedule service and avoid the need for data re-entry to improve data accuracy.
Intuitive User Interface
Utility CSRs are able to focus more on customer needs and less on clicking through the system.
Reduce Time to Serve
Guide a CSR through start, stop, transfer, billing, or payment processes to serve customers faster.
MODERNIZE UTILITY CUSTOMER CARE PROCESSES
Provide utility CSRs with the information needed to best serve today’s utility customer without the need to replace your CIS. The best-of-breed CIS extender application was developed to offer a cost-effective solution to utilities working on outdated Java, Oracle and server technology.
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