Category

Customer Engagement

Customer EngagementResources
March 17, 2021

Utility Company Communication: How to Prioritize Both Employee and Customer Satisfaction

Making both customers and employees happy at the same time is hard enough, but when you’re a utility company during…
Read More
utility customer engagement and collections
Customer EngagementResources
February 17, 2021

Four Reasons Why Utility Customer Engagement Is Important For Collections

Last year, and now into 2021, the perfect storm has formed for utility company collections. Shutoff restrictions and stops are…
Read More
Utility Customer Engagement
Customer EngagementResources
February 11, 2021

How Utilities can Improve Customer Engagement while keeping employees and customers safe

Collections declining, customers worried, and utilities struggling to find effective solutions to engage their customers that don't break the bank.…
Read More
Customer EngagementResources
October 23, 2020

The City of Albany Utilities selects Milestone’s ePortal solution for enhanced customer engagement

Milestone Utility Services, a leader in Customer Experience solutions in the Utility industry, is pleased to announce the selection of…
Read More
EWEB
Customer EngagementResources
February 19, 2020

Eugene Water and Electric Board selects Milestone’s ePortal Solution for the Next Generation of Customer Experience

Milestone Utility Services, a leader in Customer Experience solutions in the Utility industry, is pleased to announce the selection of…
Read More
Customer EngagementResources
January 10, 2017

3 Elements to Improve the Customer Experience of a Utility Customer Self-Service Portal

In our years of experience designing, developing and deploying our own customer self-service portal, the Milestone team has experienced first-hand…
Read More

    [recaptcha]