February 18, 2022
Nashville Electric Service Wants Better
Milestone ePortal is a customer self-service portal that allows utilities to increase their level of customer service, decrease their cost…
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May 12, 2021
Fayetteville Public Works Commission’s (FPWC) Journey to the Oracle Cloud and Evolution of Customer Experience
Watch FPWC and Milestone discuss the journey to Oracle Cloud and continuting to evolve the customer experience. Tonya Palmer-Price, Program…
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March 17, 2021
Utility Company Communication: How to Prioritize Both Employee and Customer Satisfaction
Making both customers and employees happy at the same time is hard enough, but when you’re a utility company during…
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February 17, 2021
Four Reasons Why Utility Customer Engagement Is Important For Collections
Last year, and now into 2021, the perfect storm has formed for utility company collections. Shutoff restrictions and stops are…
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February 11, 2021
How Utilities can Improve Customer Engagement while keeping employees and customers safe
Collections declining, customers worried, and utilities struggling to find effective solutions to engage their customers that don't break the bank.…
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October 23, 2020
The City of Albany Utilities selects Milestone’s ePortal solution for enhanced customer engagement
Milestone Utility Services, a leader in Customer Experience solutions in the Utility industry, is pleased to announce the selection of…
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