John Mercado 0 0 Customer EngagementResources February 18, 2022 Nashville Electric Service Wants Better Milestone ePortal is a customer self-service portal that allows utilities to increase their level of customer service, decrease their cost…Read More
John Mercado 0 0 Billing & Customer Service May 12, 2021 Fayetteville Public Works Commission’s (FPWC) Journey to the Oracle Cloud and Evolution of Customer Experience Watch FPWC and Milestone discuss the journey to Oracle Cloud and continuting to evolve the customer experience. Tonya Palmer-Price, Program…Read More
John Mercado 0 0 Customer EngagementResources March 17, 2021 Utility Company Communication: How to Prioritize Both Employee and Customer Satisfaction Making both customers and employees happy at the same time is hard enough, but when you’re a utility company during…Read More
John Mercado 0 0 Customer EngagementResources February 17, 2021 Four Reasons Why Utility Customer Engagement Is Important For Collections Last year, and now into 2021, the perfect storm has formed for utility company collections. Shutoff restrictions and stops are…Read More
John Mercado 0 0 Customer EngagementResources February 11, 2021 How Utilities can Improve Customer Engagement while keeping employees and customers safe Collections declining, customers worried, and utilities struggling to find effective solutions to engage their customers that don't break the bank.…Read More
John Mercado 0 0 Customer EngagementResources October 23, 2020 The City of Albany Utilities selects Milestone’s ePortal solution for enhanced customer engagement Milestone Utility Services, a leader in Customer Experience solutions in the Utility industry, is pleased to announce the selection of…Read More