All Posts By

John Mercado

Billing & Customer Service
May 12, 2021

Fayetteville Public Works Commission’s (FPWC) Journey to the Oracle Cloud and Evolution of Customer Experience

Watch FPWC and Milestone discuss the journey to Oracle Cloud and continuting to evolve the customer experience. Tonya Palmer-Price, Program…
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Customer EngagementResources
March 17, 2021

Utility Company Communication: How to Prioritize Both Employee and Customer Satisfaction

Making both customers and employees happy at the same time is hard enough, but when you’re a utility company during…
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utility customer engagement and collections
Customer EngagementResources
February 17, 2021

Four Reasons Why Utility Customer Engagement Is Important For Collections

Last year, and now into 2021, the perfect storm has formed for utility company collections. Shutoff restrictions and stops are…
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Utility Customer Engagement
Customer EngagementResources
February 11, 2021

How Utilities can Improve Customer Engagement while keeping employees and customers safe

Collections declining, customers worried, and utilities struggling to find effective solutions to engage their customers that don't break the bank.…
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Customer EngagementResources
October 23, 2020

The City of Albany Utilities selects Milestone’s ePortal solution for enhanced customer engagement

Milestone Utility Services, a leader in Customer Experience solutions in the Utility industry, is pleased to announce the selection of…
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