Self-Service, Serving All Better

Improve the customer experience and support enhanced utility customer service processes with our utility customer self-service portal and mobile app.

The Milestone ePortal difference: SSO, mobile app, and more.

Milestone ePortal is a web-based, single sign-on utility customer self-service portal and mobile app developed to improve the customer experience when interacting with the utility. Utility customer service representatives are able to provide better service and increase engagement by configuring the portal with dynamic alerts based on the utility’s specific billing and payment business processes.

Billing & Payments

Increase utility payment completions with customer-centric design and real-time information.

Self-Service Requests

Customers are able to schedule start, stop and transfer services in a convenient, mobile-first manner.

Outage & Leak Alerts

Proactively flag changes in usage and notify customers and utilities of potential defects.

Efficiency &
Conservation Programs

Digital customer engagement can increase program participation of rebates, programs, and more.

Usage Comparisons

Enable customers to take more control of their usage with regional and historical comparison data.

Usage History

Display interval data and allow customers to drill into history as well as utility reps to gain insight.

INTUITIVE DESIGN
MOBILE-FRIENDLY DEVELOPMENT

As technology becomes more prevalent, utilities must deliver digital customer engagement that matches customer expectations.

INTERVAL USAGE DATA
DYNAMIC DASHBOARDS

Presenting usage interval data as visually-aesthetic charts and dashboards allows customers to better understand and change behavior.

CUSTOMER RETENTION
INCREASE CUSTOMER ENGAGEMENT

Customers will use and return to a digital customer engagement portal when it’s user-friendly, fast and easy to navigate.

Let’s Talk.

We’re currently accepting new partners and prospects, and we’d love to meet you. Please fill out the form below and someone will reach out in 24 hours or less.