Extend your Existing Utility CIS

Optimize customer service and enhance your customer information system (CIS) with Milestone eCSR

Milestone eCSR benefits: unify data, improve efficiency, avoid a replacement.

Milestone eCSR is a web-based customer information system (CIS) extender developed to streamline business processes to serve today’s utility customer better.

Web-based Billing Software

Modernize a legacy CIS with Windows 10 compatibility and flexible development to avoid a costly CIS replacement.

Integrated Calendar

Effectively schedule service and avoid the need for data re-entry to improve data accuracy.

Intuitive User Interface

Utility CSRs are able to focus more on customer needs and less on clicking through the system.

Reduce Time to Serve

Guide a CSR through start, stop, transfer, billing, or payment processes to serve customers faster.

MODERNIZE UTILITY CUSTOMER CARE PROCESSES

Provide utility CSRs with the information needed to best serve today’s utility customer without the need to replace your CIS. The best-of-breed CIS extender application was developed to offer a cost-effective solution to utilities working on outdated Java, Oracle and server technology.

Let’s Talk.

We’re currently accepting new partners and prospects, and we’d love to meet you. Please fill out the form below and someone will reach out in 24 hours or less.